If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
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FAQ’s
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We recommend ordering fabric swatches to see and feel in person.
Professional Dry Cleaning (Recommended)
Gentle Home Care (Blends & Synthetics)
Ironing: Iron on low heat while the fabric is still slightly damp for best results.
Sun Protection Tip: Natural fibers may gradually fade with direct sunlight exposure. We highly recommend adding a 100% Blackout Lining to enhance fade resistance and protect your drapery.
Shipped via DHL Express, FedEx, or UPS, lead time 7–14 days. Door-to-door service. Expedited shipping options are available at an additional cost. Find more details on our Shipping Policy. Due to the bespoke nature of our custom curtains, all sales are final. We highly recommend ordering fabric swatches and carefully reviewing your measurements before placing your order. Check our Return & Refund Policy.
Memory training is a professional finishing technique that conditions your drapery to hold its shape and pleats — neatly and lastingly. By instilling a "memory" into the fabric, panels maintain a pristine, structured appearance whether open or closed. Through steaming, pressing, and setting, each panel is trained to retain its form over time — no reshaping or touch-ups needed.
Memory training is a professional finishing technique that conditions your drapery to hold its shape and pleats — neatly and lastingly. By instilling a "memory" into the fabric, panels maintain a pristine, structured appearance whether open or closed. Through steaming, pressing, and setting, each panel is trained to retain its form over time — no reshaping or touch-ups needed.
Four steps. One dedicated team. Zero guesswork.
Touch before you commit
Browse our curated collections and order complimentary swatches to see the colors and feel the textures in your own light
Personalize Your Vision
Collaborate with our design specialists to compose a look tailored to your architecture and lifestyle. Every detail, dialed in.
Perfect Fit Guaranteed
Follow our expert measuring guidance or schedule an virtual consult. We ensure every inch is accounted for before we start.
A Flawless Finish
Opt for our experienced installers for a seamless setup, or use our comprehensive DIY guides for a professional look on your own.
Our design experts are ready to bring your vision to life.
Normally, curtains will arrive within 5–12 days after you place the order. Expedited options are available at checkout.
Precision is the foundation of a perfect fit. We provide comprehensive measuring guides and an one-on-one virtual measuring consult to review your specifications.
Yes, in select cities. We offer professional in-home installation services that handle fitting, hanging, and final dressing.
Yes — request fabric swatches, delivered in 2–6 days. See the color in your own light and feel the weight before you commit.
Pleated curtains typically stack to about 20% of the order width when fully open. We recommend factoring this into your rod length to ensure the panels clear the window completely when drawn back.
