Shipping Policy
From selecting your fabric to receiving your finished window treatments, knowing what to expect makes planning easier. Below you’ll find our shipping rates, estimated delivery times, delivery arrangements, and optional shipping protection.
For assistance, contact support@draperfect.com.
Shipping Rates ＆ Methods
Shipping options vary by order type and total cart value.
Curtains, Roman Shades ＆ Hardware
Standard shipping is free on orders of $300 or more, calculated after discounts and excluding taxes.
| Order Value | Shipping Method | Shipping Fee |
| $200.00 or less | Standard Shipping | $23.00 |
| $200.01–$299.99 | Standard Shipping | $17.99 |
| $300.00 or more | Standard Shipping | Free |
|
Any order value |
Express Shipping* | $129.00 |
Express shipping is not available for all products. Please contact support@draperfect.com before upgrading.
Remote-Area Surcharges
A remote-area surcharge of approximately $35–$60 may apply to destinations classified as remote by FedEx, DHL, or UPS.
Examples include Alaska, Hawaii, Puerto Rico, remote islands, Bermuda, Aruba, Caribbean Netherlands, Cayman Islands, Curaçao, Turks & Caicos Islands, British Virgin Islands, and other isolated territories.
This fee is calculated at checkout or may be billed separately if the carrier identifies the address as remote after fulfillment.
Fabric Swatches
| Product | Destination | Shipping Fee |
| Fabric Swatches | Worldwide | $8.99–$13.99 |
Estimated Delivery Times
Many of our products are custom-made to your measurements, so the time from order placement to delivery varies by product category.
| Product | Carrier | Estimated Order-to-Delivery Time |
| Fabric Swatches | DHL eCommerce / USPS | 2–5 business days |
| Custom Curtains & Drapes — Standard | DHL Express / FedEx / UPS |
6 – 14 Days (Standard) 6 – 10 Days (Express) |
| Custom Curtains & Drapes — Express | DHL Express / FedEx / UPS | 6–10 days |
| Bamboo Shades | DHL Express / FedEx / UPS | 10 – 15 Days |
| Roman Shades — Plain Style | DHL Express / FedEx / UPS | 12–18 days |
| Roman Shades — Other Styles | DHL Express / FedEx / UPS | 18–25 days |
| Roller Shades | DHL Express / FedEx / UPS | 12–18 days |
These timelines are guide ranges within which 95% of our orders are delivered. Shipping may take slightly longer during peak holiday seasons or promotional events.
Shipping Addresses, Duties ＆ Taxes
Delivery Addresses
We ship to physical street addresses only. We do not ship to P.O. boxes or military addresses.
United States
Draperfect covers standard import duties and customs-clearance charges associated with shipping. You will not be asked to pay additional customs charges upon delivery.
Applicable sales tax is calculated separately at checkout and is not included in this coverage.
United Kingdom, Australia, Canada ＆ European Union
Draperfect covers standard import duties and import VAT in most cases.
Any sales tax, GST, VAT, or similar transaction tax shown at checkout is separate from this coverage.
Remote ＆ Special Regions
Certain destinations—including Brazil, South Africa, remote islands, and special tax territories—may impose additional import VAT, consumption taxes, brokerage fees, or customs-clearance charges.
These locally imposed charges are the customer’s responsibility. We recommend checking your destination’s customs requirements before ordering.
Order Fulfillment ＆ Delivery
Where Your Order Ships From
Fabric swatches ship from our domestic warehouses.
Curtains and Roman shades ship directly from our specialized, vertically integrated factories to your doorstep.
Carrier Selection
Draperfect automatically selects the most suitable carrier based on the destination country and package weight. Our carrier network includes USPS, DHL, FedEx, and UPS.
Customers cannot select a specific carrier.
Separate Shipments
Your order will not always arrive in one package. Due to packaging requirements and the shape of these products, drapery rods and hardware ship separately from custom curtains or Roman shades.
Address Changes After Shipment
Please check your shipping information carefully at checkout.
If your order is already in transit, we can contact the carrier on your behalf to request an address change. However, we cannot guarantee that the carrier will be able to make the change.
You may also contact your local carrier directly using the contact details below.
Optional Worry-Free Purchase Service
Our optional Worry-Free Purchase service provides protection and prompt resolutions for shipping delays, transit damage, and package loss.
Cost: Approximately 2% of your total merchandise value.
How to submit a claim: Email support@draperfect.com with supporting evidence, such as photographs or documentation.
| Issue | Coverage Conditions | Compensation or Resolution |
| Arrival Delay | The package has not been delivered within 10 days after fulfillment for domestic shipments, or 30 days for international shipments. | $5.00 compensation |
| Transit Damage | Items are damaged during transit. Photographs of the packaging and product must be provided within 3 days. | Refund or replacement, up to the full value |
| Package Loss | The package has not been delivered by the 30th day after fulfillment for domestic shipments, or the 60th day for international shipments. | Full replacement or refund |
Contact ＆ Carrier Information
To reschedule a delivery or provide delivery instructions, contact the relevant carrier:
| Carrier | Contact Number |
| FedEx — US & Canada | 1-800-463-3339 |
| UPS — US & Canada | 1-800-742-5877 |
| DHL — US | 1-800-225-5345 |
| DHL — Canada | 1-855-345-7447 |
| SF Express — US | 1-855-901-1133 |
| SF Express — Canada | (+1) 289 203 2630 |
For assistance from our team, email support@draperfect.com.