Return & Refund Policy

We take immense pride in our craftsmanship, materials, and meticulous attention to detail. Every Draperfect piece is created to support a refined, considered interior, and we are committed to providing thoughtful support throughout your journey.

If any question or concern arises, we warmly encourage you to contact us first at support@draperfect.com before initiating a dispute or chargeback. Open communication allows us to review your case carefully and explore the most appropriate solution with you.

Before You Order

To help ensure your custom piece fits and performs beautifully in your space, we strongly recommend reviewing all product and measuring guidance before placing your order, including Hanging Header Style, Measurement Finder, and Liner information.

We also recommend ordering a Liner Sample Booklet, fabric sample booklet, or fabric swatches before purchasing custom curtains, shades, or blinds. Samples help you confirm texture, color, opacity, and shading expectations under your own lighting conditions.

Please remember that custom drapes, Roman shades, blinds, valances, rods, tracks, and other made-to-order items are created according to your selected specifications. Once produced correctly according to the original order details, these items are generally not eligible for return.

Before initiating a return, please review your item’s eligibility carefully. Certain products may be marked as Clearance, No Return, final sale, or subject to additional item-specific restrictions. Please refer to the applicable product page and the relevant sections below before purchase.

Can I Return My Order?

Return eligibility depends on the product type, the reason for return, and whether the item meets the conditions below.

Sample Items

All sample items, including but not limited to swatches, sample booklets, and liner sample booklets, are non-returnable.

Made-to-Order Items

Made-to-order drapes, blinds, shades, rods, and tracks are non-returnable if they are made to match your original order details.

Ready-to-Ship Hardware & Ready-Made Products

Ready-to-Ship hardware and Ready-Made products may qualify for a return review within 30 days of receipt only when the case meets the conditions below and qualifies under the applicable policy section:

The item arrived faulty due to a confirmed product defect, or arrived in the incorrect size or color.
If the item arrived damaged or broken, it will be handled under our exchange-only policy for damaged or broken items.
The item is unused, unaltered, with original tags and packaging intact.

Depending on the confirmed issue, Draperfect may offer a return, refund, exchange, or another appropriate resolution in accordance with this policy.

Ready-to-Ship Hardware and Ready-Made products are not eligible for return due to change of mind, preference changes, incorrect ordering, or subjective expectations.

Non-Returnable Situations

The following situations, including but not limited to, do not qualify for return, refund, complimentary replacement, or exchange for Ready-Made or Made-to-Order drapes, blinds, and shades:

Change of mind or no longer wanting the item.
Ordering the wrong item by mistake.
Providing incorrect measurements.
Items not fitting properly when they were made accurately according to the measurements provided.
Misunderstanding the product image.
Drapes being considered too heavy.
Order arriving later than expected.
Shading rate not meeting personal expectations.
Color, texture, weight, or hand feel not meeting personal expectations. We recommend reviewing fabric swatches or booklets in your own space before placing a custom order.
Color variation caused by monitor settings, lighting conditions, fabric dye lots, or natural differences between sample booklets and finished products. Reasonable color differences are not considered defects.
Color variation caused by adding a liner, or by using different liners with the same curtain color. Liners may affect the way a fabric color appears, especially under different lighting conditions.
Minor wrinkles caused by packaging or transit, which can usually be smoothed out after hanging or with gentle steaming.
Minor skew or off-grain variation in patterned, striped, or plaid fabrics, which is an inherent characteristic of the material and is not considered a defect.
Clearance items or other specially marked non-returnable items.

Size Tolerances

Each item is produced according to the measurements provided at checkout. The following industry-accepted size variations are not considered defects:

Drapery:

Length: ±1 inch
Finished width may be 1–3 inches wider than the ordered width to ensure proper coverage and help prevent light leakage caused by the natural drape of fabric.

Roman Shades:

Inside Mount: Width ±3/16 inch; Height ≤1 inch
Outside Mount: Width ±3/8 inch; Height ≤1 inch

Please use a metal tape measure to prevent measuring errors. Nonmetal tape measures can stretch and should not be used for measuring curtains.

Quality Issues & Our Remedy

If your order arrives with a clear production error or quality issue, please contact us at support@draperfect.com within 30 days of the delivery date shown in your tracking information.

Please include:

Your order number.
A clear description of the issue.
Photos or videos showing the product issue.
Photos of the packaging, when the item arrived damaged or broken.

We will review your case carefully. If we confirm that the issue was caused by a production error or qualifying defect, we will repair, remake, replace, exchange, or otherwise correct the product in accordance with the applicable policy section below.

Qualifying issues may include:

We made the wrong item.
The wrong liner type was used.
The item is materially not as described.
The item arrived faulty due to a confirmed product defect.
The item arrived damaged or broken, which will be handled under our exchange-only policy for damaged or broken items.

We may request that the original item be returned to us before or during the remedy process. When the issue is confirmed as our responsibility, we will cover the related production and shipping costs required to correct it.

Exchanges for Damaged or Broken Items

For damaged or broken items, provided the damage is not caused by misuse or intentional damage, we accept exchanges only.

Exchanges can only be made with the same details as the original order, including size, header style, color, liner, and other original specifications.

Please contact us at support@draperfect.com within 30 days of the delivery date shown in your tracking information. Please keep all outer and inner packaging and provide photos of both the packaging and the product to apply for an exchange.

Wrong Size

In the unlikely event that you receive curtains in the wrong size due to a production issue, we will arrange for the curtains to be remade or resized.

Whether the curtains are remade or resized will be at Draperfect’s discretion. If the confirmed size issue is due to our production error, Draperfect will cover the freight cost of receiving and sending the curtains to and from our factory.

Please note that items made accurately according to the measurements provided are not eligible for return or complimentary replacement due to incorrect customer measurements or fit expectations.

Shading Rate

We offer different liner options to achieve different shading effects, including Privacy, Room Darkening, Blackout, and Thermal.

Shading level can be perceived differently depending on the environment, lighting conditions, fabric, liner choice, and personal expectation. We strongly recommend ordering a Liner Sample Booklet and fabric samples before placing a custom order.

Please note that liner shading rate does not fall into the category of misdescription, as shading performance may vary in different environments.

Alterations

Alterations are generally not accepted once an order has been shipped. Please double-check your measurements, mount type, header style, liner selection, and size details before placing your order.

What If My Roman Shade Breaks?

Our custom Roman Shades are handcrafted to careful standards and are designed to withstand normal use for years to come.

In the unlikely event that your shade stops working properly, please contact us so we can help review the issue. If we determine that the product is faulty due to a manufacturing defect, we will offer a replacement free of charge. We may request that the original shade be returned to us.

Return Time Limit

Any reasonable return request must be submitted within 30 days of the delivery date shown in the tracking information and remains subject to eligibility review under this policy.

Requests submitted after this timeframe may be declined. We kindly remind you to inspect your products as soon as they arrive.

Return Shipping Fees & Refund Amount

We do not provide return shipping labels.

Depending on the reason for return, once your return is approved, the customer is responsible for return shipping costs unless Draperfect confirms that the issue was caused by our production error or another qualifying defect covered under this policy.

For eligible standard returns, the refunded product cost is calculated as:
Refunded product cost = Order amount - Handling, Packing, and Original Outbound Shipping Cost

These costs account for 20% of the order amount. Therefore, the final refund amount is 80% of the order amount for eligible standard returns.

For confirmed qualifying defects, Draperfect may, at its discretion and in accordance with this policy, offer a repair, remake, replacement, exchange, refund, or another appropriate resolution after review and, when required, after the returned item is received and inspected.

Return Shipping Address

Once your return request is approved, we will provide the return shipping address by email.

After sending back the returned products, please email support@draperfect.com with a trackable tracking number so we can monitor the return and process your case after inspection.

Refund Timeline

Once returned items are received, we will inspect them to confirm that they meet the return criteria, including being in brand-new condition, unused, unaltered, and with original tags and packaging.

After receipt and inspection, we will handle the refund within 3–5 days. The refunded amount will be returned to your original payment method, and it normally takes 3–7 days to reflect on your card or account, depending on your payment provider.

Lost, Delivered, or Signed Packages

In the rare event that a package is lost during transportation, we will contact the logistics provider as soon as possible to help locate the package. If the package cannot be found, we will promptly send a replacement. We are unable to provide a refund for lost packages.

We do not provide refunds or reshipments for packages that have been signed for with proof of receipt.

If tracking shows a successful delivery but your order has not arrived, we suggest checking around your property and with neighbors first. Once delivery has been confirmed by the carrier and the shipping address has been verified as correct, we are not able to issue a replacement or refund.

Price Adjustments

Prior purchases are not eligible for price adjustments.

Prior purchases are not eligible for discount refunds or retroactive promotional discounts.

Dispute & Chargeback

We understand that concerns may arise. However, filing a dispute or chargeback is often not the most efficient option for either party. It may tie up your funds for up to 90 days and take longer to resolve.

We encourage you to contact us first at support@draperfect.com so we can review your situation promptly and work toward a thoughtful resolution.

Need Help?

If you have any questions about your order, return eligibility, measurements, liner selection, shading expectations, or product condition, please contact us at support@draperfect.com.

We are here to help you create a custom piece that feels considered, precise, and beautifully suited to your space.