Return ＆ Refund Policy

Every Draperfect piece begins with considered choices—your measurements, materials, and finishing details. Please review this policy before ordering so you understand which products are eligible for return and how we handle an issue with your purchase.

If something is not right, contact support@draperfect.com. We encourage you to speak with us before initiating a payment dispute so we can review your order and work toward a resolution.

Return Eligibility

Return and exchange eligibility depends on the product, the reason for the request, and the conditions below.

Product	Policy
Sample items, including fabric and material swatches	Non-returnable
Made-to-order drapes	Not eligible for return, exchange, or complimentary replacement when made correctly to the original order specifications
Made-to-order shades, including Roman shades and bamboo shades	Not eligible for return, exchange, or complimentary replacement when made correctly to the original order specifications
Made-to-order rods and tracks	Not eligible for return, exchange, or complimentary replacement when made correctly to the original order specifications
Clearance items	Not eligible for return or exchange

The restrictions on correctly made products do not replace the procedures below for an incorrect item, a confirmed defect, or transit damage.

Please review the applicable product page before ordering, including any Clearance, No Return, or additional product-specific restrictions.

Before You Order

Review the relevant header-style, measuring, and liner information to ensure your custom window treatments meet your needs.

We recommend ordering fabric, material, and liner samples before purchasing. Samples help you assess color, texture, and shading in your own space.

Use a metal tape measure when measuring for drapes. Nonmetal tapes can stretch and affect accuracy.

Size Tolerances

Products are made according to the measurements supplied. The following industry-accepted variations are not considered defects:

Product	Accepted Variation
Drapes — Length	±1 inch
Drapes — Finished Width	May be 1–3 inches wider than ordered to ensure coverage and help prevent light leakage caused by the natural drape
Roman Shades — Inside Mount	Width ±3/16 inch; height variation ≤1 inch
Roman Shades — Outside Mount	Width ±3/8 inch; height variation ≤1 inch

A variation within the applicable tolerance is not a manufacturing defect and does not qualify for a return, exchange, or complimentary remake on that basis.

Non-Returnable Situations

For drapes and shades, the following do not qualify for return, exchange, or complimentary replacement:

A change of mind or no longer wanting the item.
Ordering the wrong item or placing an order by mistake.
Providing incorrect measurements.
An item not fitting when it was made correctly to the measurements supplied.
Misunderstanding the product image.
Drapes being heavier than expected.
Color, texture, or perceived quality not meeting personal expectations.
An order arriving later than expected.
Shading performance not meeting personal expectations.
Size variations within the applicable tolerances listed above.
Reasonable color differences caused by screens, lighting, or fabric dye lots, including differences between samples and finished drapes.
Color changes caused by adding a liner or selecting different liners for drapes in the same color.
Minor skew or off-grain variation in patterned, striped, or plaid fabrics.
Minor wrinkles caused by packaging or transportation.

Minor fabric skew is an inherent material characteristic. Packaging wrinkles are not defects and can generally be smoothed by hanging or steaming.

A personal preference or expectation does not, by itself, establish a product defect or a difference from the product description. Claims that an item is incorrect or not as described will be assessed against the original order specifications and the applicable product description.

Color ＆ Texture

Color may appear different because of screen settings, lighting, or fabric batches. Color variation does not qualify for return.

Reasonable dye-lot differences may occur between samples and finished drapes. Please review samples before ordering to assess color and texture.

Shading Performance

Our liner options include Privacy, Room Darkening, Blackout, and Thermal.

Shading is perceived differently depending on the environment and individual expectations. Reviewing liner and fabric samples can help you assess the effect before ordering.

Differences in perceived liner shading do not constitute product misdescription, as shading performance may vary between environments.

Vertical Seams

Custom drapes may require vertical seams depending on fabric width, finished dimensions, and design specifications.

Seams required by normal production are not defects or quality issues. Drapes with these seams are not eligible for return or exchange on that basis.

Incorrect, Damaged, or Faulty Products

Incorrect or Misdescribed Items

We supplied the wrong item.
We used a liner that differs from the original order.
The supplied product does not match the applicable product description.

Provide your order number, a clear explanation, and photographs or video showing the issue.

We will review the evidence against your original order and the product description. Once the issue is confirmed, we will arrange the applicable remedy under this policy.

For drapes and shades requiring repair or remaking, the remedy will match the original order specifications, and the original items must be returned. A claim does not authorize changes to the size, color, header style, liner, or other original selections.

Refunds, repairs, remakes, and replacements are not interchangeable options for the customer to select. The applicable resolution is determined by the confirmed issue and the relevant terms of this policy.

Damaged or Broken Items

For damaged or broken items, we accept exchanges only, provided the damage was not caused by misuse or intentional damage.

The replacement must match the original order details, including size, header style, color, and liner. An exchange cannot be used to change the original specifications.

Email support@draperfect.com within 30 days of the delivery date shown in tracking. Retain all inner and outer packaging and provide photographs of both the packaging and products.

We will arrange the exchange after confirming the issue.

Incorrect Drape Sizes

We assess sizing claims against the dimensions in the original order and the applicable size tolerances.

If we confirm that the drapes were made to an incorrect size, we will arrange for them to be remade or resized. Draperfect will determine which remedy is appropriate and cover the freight costs for sending the drapes to and from our factory.

Drapes made correctly to customer-supplied measurements do not qualify for this remedy because they do not fit the intended space.

Roman Shade Faults

Our custom Roman shades are handcrafted to careful standards and designed to withstand normal use for many years.

If your shade stops working properly, contact us for assistance. If we determine that it is faulty for an unforeseen reason, such as a manufacturing defect, we will provide a replacement free of charge.

The original shade must be returned to us.

Alterations After Shipment

Alterations are generally not accepted once an order has shipped. Please check your measurements and size selections before placing your order.

How to Request a Return

1. Contact Us Within the Return Period

Reasonable return requests will be accepted and processed within 30 days of the delivery date shown in the tracking information. Requests submitted after this period may be declined.

Please inspect your products as soon as they arrive.

Email support@draperfect.com with your order number and a description of the problem.

2. Provide Supporting Information

For product issues, provide photographs or video showing the concern.

Damaged-item exchanges require photographs of the products and all inner and outer packaging. The full-refund criteria below also require product-defect photographs and the shipping label.

3. Wait for Return Approval

All returns require approval before the product is sent back.

Submitting a request or providing photographs does not by itself establish return eligibility. We must review the reason for the request and confirm that it meets the applicable conditions.

Please do not send products back before receiving approval.

4. Return the Approved Items

Once your return is approved, we will email the return shipping address and instructions.

After sending the returned products, email us the trackable tracking number so we can follow the return shipment.

Return Shipping, Refund Amounts ＆ Timing

Return Shipping Costs

We do not provide return shipping labels.

Depending on the reason for return, you are responsible for return shipping costs once your return is approved. The product refund is issued after we receive the returned items.

For incorrect drape sizes, the freight responsibility described in the Incorrect Drape Sizes section applies.

Refund Eligibility ＆ Amounts

Refund calculations apply only after a return and the applicable refund have been approved under this policy.

Accepting a deduction does not make an otherwise non-returnable item eligible for return. The 80% refund calculation is not an option to return a correctly made custom product because of a change of mind, incorrect ordering, or customer-supplied measurement errors.

Refund calculation

Refunded product cost = Order amount − handling, packing, and original outbound shipping costs.

These costs account for 20% of the order amount, resulting in a refund of 80% of the order amount.

Inspection and full-refund conditions

Returned items are inspected to confirm that they are in brand-new condition, unused, and include their original tags and packaging.

Following inspection, we may, at our discretion, provide a full refund of the product price, repair the product, or replace it. We will notify you of the resolution by email.

If you meet our return criteria and provide the required product-defect photographs and shipping label, we will issue a refund for the full purchase cost of the order immediately after receiving and confirming the returned package.

A full refund is not an automatic remedy for every complaint. Damaged or broken items remain subject to the exchange-only terms above.

Refund Processing ＆ Timing

Return inspection and refund processing: We will handle the refund after inspection within 3–5 days of receiving the returned products.
Full refunds meeting the conditions above: The refund is issued immediately after the returned package is received and confirmed, and returned to the original payment method within 3–10 days.
Card statement timing: Refunds returned to the original payment card normally take 3–7 days to appear.

Price Adjustments

Previous purchases are not eligible for price adjustments or discount refunds.

Lost or Delivered-but-Missing Packages

Lost in Transit

If your package is lost during transportation, we will contact the carrier as soon as possible to help locate it.

Carrier investigations typically take 7–10 business days. Once the investigation is complete, we will review the findings and provide an appropriate resolution.

If the package cannot be found, we will promptly arrange for your order to be sent again. Refunds are not available for lost packages.

Tracking Shows Delivered

If tracking shows successful delivery but you have not received the package, please check around your property and with your neighbors first.

If it remains missing, we will initiate a carrier investigation, which typically takes 7–10 business days.

Once the carrier confirms delivery and the shipping address is verified as correct, we cannot issue a replacement or refund.

Contact support@draperfect.com within 30 days of the delivery date shown in tracking.

Signed Packages

We do not provide refunds or reshipments for packages signed for with proof of receipt.

Disputes ＆ Chargebacks

Please contact us first so we can review your concern and work toward a resolution.

A payment dispute can tie up your funds for up to 90 days and may take longer to resolve than contacting us directly. Our aim is to address your concern without the need for a chargeback.

Draperfect Customer Support: support@draperfect.com