Shipping policy
Crafted to arrive with architectural precision. Every piece is a collaboration from design sketch to spatial reality. We orchestrate logistics with architectural rigor, ensuring your curated fabrics and bespoke craftsmanship arrive safely.
Delivery Timeline
Lead times shown are guidelines and represent the timeframe within which 95% of orders are fulfilled.
If you require delivery by a specific date, please contact support@draperfect.com to explore expedited options; additional fees may apply.
Once dispatched, you’ll receive a tracking number to follow your package’s journey.
*During peak seasons—holidays or promotional events—shipping may take a little longer. We appreciate your patience and understanding.
Fabric Swatches：
Shipped via DHL eCommerce or USPS, with a lead time of 2–6 days. Mailbox delivery, no signature required.
Made-to-Order Curtains and Drapes：
Shipped via DHL Express, FedEx, or UPS, lead time 7–14 days. Door-to-door service; a signature may be required to ensure safe delivery.
Roman Shades：
Shipped via DHL Express, FedEx, or UPS. Door-to-door service; signature may be required.
- Plain style: 12–18 days
- Other styles: 21–30 days
Hardware:
Shipped via DHL Express, FedEx, or UPS, lead time 7–14 days. Door-to-door service; a signature may be required to ensure safe delivery.
Shipping Rates
1. Curtains, Shades & Hardware
Standard shipping:
- Order value ≤ $200: $23.00
- Order value $200.01 – $299.99: $17.99
- Order value over $300 after discounts, excluding taxes: Free
Express shipping:
- $129. Not available for all products; please contact Customer Service for special requests.
3. Swatches
- Standard shipping: $8.99
Worldwide Reach ＆ Duties
We ship worldwide to street addresses (office or home) only. Military addresses and PO Boxes unfortunately cannot be served.
Within the United States:
All fees are covered. No extra charges.
Outside the United States：
We cover duties and VAT in most regions. In certain countries, local customs may levy VAT or import fees according to local regulations; if applicable, these are the customer’s responsibility. We continuously work to minimize unexpected charges and provide a smooth delivery experience.
Fulfillment ＆ Carrier Network
We select the optimal carrier based on destination, package weight, and other factors; carrier choice is not customizable. We partner with USPS, DHL eCommerce, FedEx, DHL Express, and UPS—trusted networks that uphold door-to-door reliability through our direct accounts.
- Fabric swatches and sample booklets ship from domestic inventory.
- Curtains, blinds, and shades ship directly from our vertical factory via UPS, DHL, or FedEx.
Tracking ＆ Address Modifications
Once the carrier collects your package, our system emails you the carrier name and tracking number.
Track your order here, use the link provided in your shipping confirmation email, or visit the carrier’s official website to monitor progress and schedule delivery.
Address modifications:
Changing the shipping address after carrier pickup is not supported. Please double-check your shipping details before placing your order.
Package Marked Delivered But Missing?
If tracking shows delivered but you haven’t received your package, please first contact the local delivery service.
FedEx: 1.800.GoFedEx / 1.800.463.3339 (US & Canada)
UPS: 1 (800) 742-5877 (US & Canada)
DHL: 18002255345 (US); 18553457447 (Canada)
SF Express: 1.885.901.1133 (US & Canada)
If further assistance is needed, contact us at support@draperfect.com.