How Can We Help You?

Ordering with Draperfect is simple:

• Customize your product: Select your preferred product and complete the required custom details, such as size, fabric, color, lining, heading style, and quantity.
• Add to cart: Review your selections and add the item to your cart.
• Review your order: Confirm all custom details carefully before checkout.
• Enter shipping and payment details: Provide your shipping address and payment information.
• Place your order: Apply any eligible discount code and complete payment.

After your order is placed, you will receive a confirmation email with your order details. For assistance, contact support@draperfect.com.

To view or manage an order, sign in using the same email address used at checkout. If the order was placed without an account, or if it does not appear under your account, contact support@draperfect.com with your name, checkout email address, and approximate order time so our team can help locate it.

If you have not received your order confirmation or order number, please check the following:

• Confirm the email address entered at checkout.
• Check your spam or junk folder.
• If you placed the order while logged into an account, make sure you are checking the email address associated with that account.
• If the confirmation is still missing, contact support@draperfect.com with your name, checkout email address, and approximate order time.

If you need to cancel your order, please contact support@draperfect.com as soon as possible. To view our Order Cancellation Policy, visit here.

Cancellation eligibility follows these rules:

• Non-made-to-order items may be cancelled for a full refund any time before shipment.
• Orders cancelled within 12 workday hours after payment confirmation are eligible for a full refund.
• Orders cancelled after production begins may still be cancelled, but 25% of the product price will be charged.
  Orders cannot be cancelled once they have shipped.
• Made-to-order products that have already shipped cannot be cancelled.

Once your order ships, you will receive the carrier name and tracking number.

For custom orders, changes requested after the 12-hour window may incur a fee of 25% of the product price. This fee covers costs associated with adjustments to the production process.

If you need to change a custom order, please contact support@draperfect.com as soon as possible with your order number and the exact details you would like to update.

Once an order has shipped or is out for pick-up, the shipping address cannot be changed.

If you need to change your shipping address, please contact support@draperfect.com as soon as possible before your order ships.

Draperfect accepts payments from all major banks. If you have payment-related concerns, please contact us here for assistance.

If your payment is not accepted, please check the following:

• Review your billing and payment details, including card number, expiration date, CVV, and billing address.
• Try another payment card or payment method.
• If the issue continues, contact your bank or the relevant third-party payment provider, such as PayPal, PingPong, or Payoneer, for advice.
• Please note that one order can only be paid with one credit card. If you would like to use different cards, please divide the items into multiple orders.

For additional help, contact support@draperfect.com with a brief description or screenshot of the error.

Width and height fractions allow you to enter precise custom dimensions. Use the whole number field for the full inch measurement, and use the fraction field for the remaining fractional amount.

For example, if your desired width is 40.625 inches, select 40 as the whole number and 5/8 as the fraction.

Use this guide:

0.000 = 0
0.125 = 1/8
0.250 = 1/4
0.375 = 3/8
0.500 = 1/2
0.625 = 5/8
0.750 = 3/4
0.875 = 7/8
Please enter measurements carefully and follow Draperfect’s measuring instructions for your selected product. If you are unsure which fraction to choose, contact support@draperfect.com before placing your order.

For pleated curtains, the ordered width refers to the finished width after the pleats are formed, not the flat fabric width before pleating. The finished width is measured from the leftmost pleat to the rightmost pleat and does not include the return or side tuck.

The flat fabric width will be greater than the finished width because additional fullness is used to create the pleats.

Draperfect offers two ways to achieve blackout effects:

• Custom curtains with blackout liner: You can select a curtain fabric and add a blackout liner, allowing you to keep your chosen design while improving light blocking.
• 100% blackout curtains: These are made from specialized self-blackout fabric that blocks light without requiring an additional liner.
  

The final blackout effect may also depend on fabric choice, installation, window gaps, and room lighting.

Header styles affect both the finished look and the hardware required. Common options may include pinch pleat, tailor pleat, ripple fold, grommet, or rod pocket curtain styles. Please read our curtain header styles guide for detailed information.

Key product rules to keep in mind:

• Ripple fold can be ordered as a single panel or as a pair. For a single panel, order the panel width equal to the full track width. For a pair, enter the total track width and it will be divided into two equal panels.
• Ripple fold uses 200% fabric width, or 2x fullness, relative to the finished width to create wave folds.
• For grommet drapery, a minimum width of no less than 22 inches is recommended. Finished products smaller than 22 inches may have a poorer effect.

Review the product page carefully before selecting a header style.

Pinch pleat and tailor pleat are both structured heading styles, but they create slightly different looks. Pinch pleat typically has a more decorative gathered appearance, while tailor pleat offers a cleaner, more streamlined fold. The best choice depends on your preferred style, hardware, and fabric weight.

Curtain stack width refers to the amount of space the curtains occupy when fully opened. It matters because the stacked fabric may cover part of the window glass if there is not enough space beside the window.

As a general reference, curtain stack width is usually about 20%–30% of the ordered curtain width, depending on fabric weight, fullness, and header style. For the best result, allow enough room on each side of the window when planning rod or track placement.

For wider custom curtains, two or more fabric widths may need to be joined together to achieve the required finished size. In these cases, subtle vertical seams may be present. This is a normal part of making wider drapery panels.

Side return, also called side tuck, refers to the portion of fabric that wraps back toward the wall or hardware for a more finished look.

Orders for pleated curtains come with different hooks depending on the header style:

• 3.5-inch plastic adjustable pin hooks are included for pinch pleat, tailor pleat, triple pleat, and triple tailor pleat.
• 4-inch plastic adjustable pin hooks are included for French pleat and French triple pleat.
• Metal pin hooks are included for goblet pleat, inverted box pleat, French pleat, and French triple pleat.
• Plastic adjustable pin hooks allow you to adjust curtain length within 3 inches.

Please note that rods and rings still need to be purchased separately.

Adjustable pin hooks help fine-tune how your drapery hangs. Insert each hook into the designated header area, attach it to the compatible ring or track carrier, then adjust the hook height to refine the drapery length and alignment. Make adjustments carefully to avoid damaging the fabric or header.

Memory shaping or drapery training helps curtains maintain a more refined fold and consistent drape. It can improve the finished look, especially for structured pleats or formal interiors. Results may vary by fabric, lining, size, and handling after delivery.

Curtains may be sold by panel or pair depending on the product configuration. Always review the product page, quantity selector, and order summary before checkout to confirm whether you are purchasing one panel, a pair, or multiple panels for a full window treatment.

With certain light-colored curtains, especially those using coated blackout lining or structured header construction, subtle lines, shadows, or header marks may appear under specific lighting conditions. This can be a natural result of fabric construction, lining, light direction, and the way the drapery is finished. Ordering swatches and reviewing product details can help set expectations before purchase.

For grommet curtains, the recommended minimum width is no less than 22 inches. If the finished width is smaller than 22 inches, the final appearance and hanging effect may be less ideal.

If your window requires a very narrow width, please contact support@draperfect.com before ordering so our team can help review the best option.

Roman shades can be customized by both fabric material and headrail or lift system. Fabric options may include linen, cotton, patterned, or other available materials, depending on the product. Choose a fabric that complements your décor and supports your privacy and light-control needs. Available headrail and lift system options may include Wood Headrail Cordless, Metal Headrail Cordless, and Metal Headrail Cord Lift. Please review the product page for the options available on the shade you are ordering.

When raised, Roman shades create a fabric stack at the top of the window. The stack height varies slightly based on the shade size and fold type. In general, the raised stack height ranges from 9 inches to 14 inches.

Roman shades can be mounted inside or outside the window frame.

• Inside mount fits within the window frame, creating a neater look while allowing the frame to remain visible.
• Outside mount places the shade above or outside the window frame, which can create the illusion of a larger window and a more dramatic appearance.

Choose based on your window depth, desired coverage, and design preference.

Inside mount width deduction relates to how a Roman shade is sized to fit within the window frame. Follow the Roman shade measuring instructions and the product page guidance for whether any deduction is already accounted for. Do not add or subtract width unless the guide specifically instructs you to do so. If you are unsure, contact support@draperfect.com before ordering.

Customized drapes lead time:

• Standard shipping: 5–12 days.
• Express shipping: 3–7 days.

The shipping time shown on the website is a guide only and represents the timeframe within which 95% of orders are filled. If you need drapes by a specific date, please contact support@draperfect.com in advance to confirm the timeframe before ordering.

Once your order ships, you will receive a tracking number so you can follow up with the carrier.

Draperfect ships worldwide. For more details, please refer to the Shipping Policy page or confirm availability at checkout.

Shipping fees are shown on the shipping fee or checkout page. Please review the applicable shipping charge before placing your order.

Draperfect uses different carriers depending on the item:

• Fabric swatches and booklets are shipped by DHL eCommerce or USPS. They are delivered to the mailbox and do not require a signature.
• Curtains and shades are shipped by DHL Express, FedEx, or UPS with door-to-door service. A signature may be required to ensure safe delivery.

For packaging requirements, hardware and rods may need to be shipped separately from drapery or shade orders. If your order ships in multiple packages, tracking information may be provided separately.

Draperfect does not ship to P.O. Boxes or military addresses. Orders must be shipped to a physical street address, such as a home or office, to ensure successful delivery.

United States: No extra charges. Your order arrives with all fees covered.

Outside the United States: Draperfect covers duties and VAT in most regions. However, in some countries, local customs may charge VAT or import fees based on local regulations. If applicable, these fees are the customer’s responsibility.

Fabric swatches and sample booklets are not returnable. For full details, please refer to Draperfect’s Return & Refund Policy page.

Any reasonable return request will be accepted and handled within 30 days of receipt.

Please check your products as soon as you receive them. If a product arrives defective, contact support@draperfect.com within 7 days of receipt. Please provide the package shipping label and photos showing the package and product condition.

After inspection, if Draperfect agrees that the product is defective, we may, at our discretion, offer a full refund for the product price, repair the product, or replace the product. We will notify you by email of the action we will take.

All returned items must be in brand-new condition, unused, and with original tags and packaging.

For custom products that arrive according to your order specifications, Draperfect does not accept exchanges in principle.

For damaged or broken items, Draperfect accepts exchanges only. Exchanges must be made with the same details as the original order, including size, header style, color, liner, and other specifications.

Please contact support@draperfect.com within 3 days of receipt. Keep all outer and inner packaging, and provide photos of the packaging and products to apply for a damaged-product exchange. We will arrange an exchange after confirmation.

Once returned items are received, Draperfect will inspect them to ensure they are in brand-new condition, unused, and with original tags and packaging.

After inspection, we may, at our discretion, offer a full refund for the product price, repair the product, or replace the product. We will notify you by email of the action we will take.

If you meet the return criteria and provide the required product defect photos and shipping label, Draperfect will provide a refund for the full cost of your purchase immediately after we receive and confirm the return package. The refund will be returned to your original payment method within 3–10 days.

Please note:

• Prior purchases are not eligible for price adjustments.
• Prior purchases are not eligible for discount refunds.
• Draperfect does not offer refunds for lost packages; we will send a replacement instead.
• If you have not received the refund within 3–10 days, your original account may have been frozen and the transaction may not be able to continue. Please contact support@draperfect.com for help.

Refunded amounts are processed back to your original payment method. Typically, it takes 3–7 business days for the refund to reflect on your credit card.

Draperfect provides professional help through Design Consult Service, Measuring Consult, and In-Home Service. For details, please visit the relevant service page or contact support@draperfect.com.

The cost of drapery or shades depends on the fabric, length and width dimensions, and pleat style. Once you enter details such as fabric type, size, color, and additional features, the price will be calculated and displayed immediately.

For custom projects or specification support, contact support@draperfect.com or request Design Service assistance.

Draperfect offers a Measuring Consult service for customers who need support before placing an order. Please refer to the Measuring Consult service page for details, or contact support@draperfect.com for assistance.

The Draperfect Trade Partner Program is open to qualified professionals in the design and building industries, including interior designers, architects, builders, contractors, home stagers, purchasing agents, and design studios.

To apply for a Draperfect trade account, join the Trade Program online and submit the required business credentials or supporting documents.

If you are already approved, sign in with your trade account before placing orders or accessing trade benefits.

Log in to your Draperfect trade account with your registration email and use your trade discount code at checkout.

Trade pricing is available on all products, including custom orders. There is no minimum order quantity or dollar amount required to receive your trade discount.

Trade discounts cannot be stacked with other promotions or discount codes. For a quote, log in, add items to your cart, and enter your trade discount code at checkout to see the discounted total instantly. For special requests, large orders, custom requirements, or online issues, contact trade@draperfect.com.

Yes. Approved Draperfect Trade Partners can order up to 15 free sample books per request, with the option to place one new order per month if additional samples are needed.

Once your trade application is approved, we will email you a dedicated link to order your free sample books directly. For assistance, contact trade@draperfect.com.

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